Lifeline Cape Town
LifeLine Western Cape provides free, confidential counselling and crisis support to individuals in the Cape Town area, including survivors of domestic violence, sexual abuse, and gender-based violence. Lay counsellors trained by LifeLine staff a 24/7 telephonic crisis line and offer face-to-face counselling at the Roeland Street office. A WhatsApp counselling line and a Khayelitsha office are also available. The national Stop Gender Violence Helpline (0800 150 150) is operated through the LifeLine network.
Contact & Location
- 59 Roeland Street, Cape Town
Opening Hours
Opening hours not available. Contact the organisation directly.
About
About LifeLine Western Cape
LifeLine Western Cape is a registered NPO and an affiliated member of the LifeLine South Africa network (NPO 002-571), which was established in South Africa in 1968 — the first LifeLine centre outside Australia. The Western Cape branch is an independent centre providing telephone and face-to-face counselling to individuals in crisis across the Western Cape.
LifeLine Western Cape is staffed primarily by trained lay counsellors who provide compassionate, person-centred support to callers and clients facing a wide range of challenges including domestic violence, sexual abuse, GBV, trauma, depression, grief, and suicidal ideation.
Services Offered
- 24/7 telephonic crisis counselling line (021 461 1111) — free, anonymous, and confidential; available 365 days a year
- Face-to-face counselling at the Roeland Street office by appointment; walk-ins accommodated where possible
- WhatsApp counselling (063 709 2620) — for clients who prefer text-based support or cannot speak freely
- GBV-specific counselling: support for survivors of domestic violence, intimate partner violence, and sexual assault
- Trauma support: crisis debriefing and ongoing counselling for people who have experienced violence or loss
- Suicide prevention and support for those in acute emotional crisis
- Training programmes for the public and private sectors: Personal Growth Course, Counselling Skills Course, and Emotional Paramedics Workshop
Khayelitsha Office
LifeLine Western Cape operates a dedicated presence in Khayelitsha to serve Cape Flats communities: - Khayelitsha contact: 064 841 6948
National Stop Gender Violence Helpline
The Stop Gender Violence (SGV) Helpline (0800 150 150) is a national LifeLine project operating 24/7, 365 days per year, free on all networks. It provides dual voice and WhatsApp counselling in all 11 official languages and is the primary national GBV telephone resource.
Who They Serve
Any person in the Western Cape (and nationally via the SGV helpline) who is in emotional distress or crisis — including survivors of GBV, domestic violence, sexual abuse, and trauma. Services are free and completely confidential.
Website
Location
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