MOSAIC Training Service & Healing CentreMitchell's Plain

MOSAIC Training Service & Healing Centre has been a pillar of the Cape Town GBV response since 1993 — making it one of South Africa's longest-standing domestic and intimate partner violence organisations. It identifies explicitly as an African Feminist, community-based NGO, and its approach reflects that: centring survivor agency, using an intersectional lens, providing inclusive services for LGBTQI+ persons, and insisting on dignity and self-determination as core values rather than afterthoughts.

Their model is built around four interconnected pillars: response services to survivors, prevention education, systems change, and collaboration. In 2024/25, MOSAIC reached 36,558 people through these combined streams.

The website features a QUICK EXIT button on every page — clicking it immediately redirects to Google. If you are reading this on a device that may be monitored, MOSAIC's site is designed with your safety in mind.

Service Sites and Walk-In Access

All four MOSAIC offices are open Monday–Friday, 08:00–16:00. Survivors can walk in without an appointment, or call ahead.

• Wynberg (Head Office): 66 Ottery Road, Wynberg, Cape Town 7800 — 021 761 7585
• Mitchell's Plain: Cnr Pyrennes St & Kilimanjaro St, Tafelsig — 021 397 3291
• Philippi: Khanyisa Centre, New Eisleben Rd & Mpumelelo St — walk-in
• Paarl East: Paarl Magistrate Court, Cnr Mark & Bergrivier Blvd S — walk-in

MOSAIC also lists Thuthuzela Care Centre (TCC) contacts across the Western Cape for survivors who need forensic or medical care — including TCCs at Worcester, Mitchell's Plain, Khayelitsha, and Atlantis Wesfleur, and magistrates' courts across a wide geography including Albertinia, Bellville, Bishop Lavis, Blue Downs, Cape Town, Heidelberg, Paarl, Strand, Somerset West, Wellington, and Wynberg.

Support and Healing — Therapeutic Services

MOSAIC provides trauma-informed therapeutic counselling specifically designed for survivors of domestic and intimate partner violence:

Individual Counselling: Trauma-informed approaches including CBT, EMDR, and DBT. Includes crisis intervention for acute distress, safety planning, and assessment.

Group Therapy and Support Groups: Weekly support groups of 8–12 participants, facilitated by social workers and auxiliary workers. Sharing circles, self-care workshops, guided relaxation, and practical topics including safety planning and self-esteem. Groups create peer community and solidarity between survivors.

Couples Counselling: Therapeutic sessions addressing conflict resolution, psychoeducation on abuse dynamics, and — where appropriate and safe — rebuilding trust using approaches including EFT and the Gottman Method.

Children's Therapeutic Services: Play therapy, child-specific trauma support, educational support, and social skills development.

Holistic Support: Yoga, meditation, and art therapy are integrated alongside traditional counselling.

Follow-Up and Aftercare: MOSAIC maintains regular check-ins with clients after active counselling ends, and connects clients to community resources for ongoing support.

Shelter Services — Hessequa Municipality

MOSAIC operates emergency and short-term residential shelter for women and children escaping domestic violence in the Hessequa Municipality (Western Cape). The shelter provides secure accommodation, basic necessities, medical care, individual and group therapy, life skills and vocational training, legal support, and children's services including on-site childcare, educational support, and mentorship.

Access to Justice — Protection Orders and Court Support

MOSAIC's Access to Justice programme supports survivors in navigating the legal system — specifically the protection order process, which remains one of the most important legal tools available to DV survivors but is often difficult to access without support. MOSAIC staff accompany survivors to magistrates' courts, assist with the process from application through to interim and final orders, and provide advocacy with law enforcement.

Economic Empowerment — Artisan Enterprise and Independence

MOSAIC runs an economic empowerment programme that equips survivors with practical skills and income pathways — including a craft enterprise that produces goods for sale through their Shop/Support Now online store. Economic independence is understood as central to a survivor's ability to leave and stay out of abusive situations.

Prevention — Gender Equality and Safety Education

MOSAIC works with men, boys, women, girls, and gender-diverse people to challenge and dismantle the patriarchal norms that enable domestic and intimate partner violence. This includes school programmes, community dialogue, and the SAFE-PR model — a structured approach to training frontline practitioners (community workers, health professionals, police, social workers) to provide better first-response to domestic violence survivors.

SAFE-PR — Systems Change and Frontline Practitioner Training

The SAFE-PR (Strengthening Accountability for First Responders) programme trains local responders and community leaders to provide trauma-informed, survivor-centred responses to domestic violence — and holds duty-bearers accountable when they fail. SAFE-PR conferences, resources, and training materials are available through MOSAIC's website.

Advocacy

MOSAIC engages in ongoing policy advocacy — pushing for strong laws, adequate funding, and accountable systems that protect women's right to be safe in their homes and communities. They participated in the G20 Women's Shutdown and run a 365 Days of Activism campaign (not just the 16 Days in November/December).

MOSAIC: 021 761 7585 | admin@mosaic.org.za | Walk in at Wynberg, Mitchell's Plain, Philippi, or Paarl — Mon–Fri 08:00–16:00. Use the QUICK EXIT button on their website if your safety requires it.