Mamelodi TCC (Thuthuzela Care Centre)

About the Mamelodi Thuthuzela Care Centre

The Mamelodi Thuthuzela Care Centre (TCC) is a government-operated, 24-hour one-stop facility for survivors of rape, sexual assault, and gender-based violence. It is located at the Mamelodi Day Hospital, Casualty Department, 9472 Serapeng Street and Tsamaya Road, Mamelodi East, Pretoria (0122), in the City of Tshwane Metropolitan Municipality, Gauteng.

It is operated by the NPA's Sexual Offences and Community Affairs (SOCA) Unit in partnership with the Gauteng Department of Health and other government departments. The TCC serves Mamelodi — one of Pretoria's largest and most densely populated townships — as well as Atteridgeville, Soshanguve, and surrounding Tshwane east communities.

Services Offered — What Happens When You Arrive

The TCC model provides the most comprehensive pre-trial services for victims of gender-based violence — psychosocial, medical, and legal — all under one roof, adopting a victim-centred approach based on respect, comfort, restoring dignity, and ensuring justice for all vulnerable groups including girls, boys, women, and men.

The full process at the Mamelodi TCC:

1. Welcome and crisis support: a TCC Coordinator or Victim Assistant Officer receives you and provides immediate comfort and trauma support
2. Medical examination: a doctor or nurse examines you with your consent; a nurse is present throughout; clothing may be retained as forensic evidence
3. Bath or shower facilities available after the examination
4. Police statement: a police officer takes your statement at the TCC — you may open a case immediately or at a later stage
5. Counselling: a social worker or nurse provides psychological first aid and counselling
6. HIV PEP, STI treatment, emergency contraception prescribed and follow-up appointment arranged
7. Long-term counselling referral arranged before you leave
8. Transportation or safe accommodation arranged if you cannot safely return home
9. Specialist TCC State Advocate: a dedicated prosecutor oversees your case through prosecutor-guided investigation (PGI) from reporting through to conviction
10. Court preparation support if the case proceeds to trial
11. Ongoing case updates through the Victim Assistant Officer at every stage

Child-Friendly Services

TCCs are child-friendly environments equipped with specialised furniture, two-way mirrors, closed-circuit TV, and educational materials to support child victims and witnesses in telling their story safely and giving testimony in court.

Additional Services

The TCC also provides food, comfort packs, and clothing as part of restoring the dignity of the victim.

How to Access the Centre

• Go directly to Mamelodi Day Hospital, Serapeng Street / Tsamaya Road, Mamelodi East, and ask for the TCC or the Casualty Crisis Centre
• Report to any police station in Tshwane and ask to be taken to the TCC
• Emergency services can transport you
• All TCC services are entirely free of charge

Who They Serve

Any person (woman, man, girl, or boy) who has been raped or sexually assaulted — including survivors of domestic violence, trafficking, and other GBV in Mamelodi, Atteridgeville, Soshanguve, and the broader Tshwane east area. Available 24 hours a day, 7 days a week.

Operated By

NPA SOCA Unit, in partnership with: - Gauteng Department of Health (Mamelodi Day Hospital) - SAPS Tshwane - Department of Social Development - Department of Justice

NPA Gauteng Cluster Managers

Adv. Vuyokazi Ketelo — 012 845 6165 Ms. Carina Coetzee — 012 845 6072